Clinical Offerings

Frequently Asked Questions


Below are the answers to frequently asked questions by those researching medical practice management, billing, and EMR software.

What is an ASP?
iSalus healthcare is an “ASP”, an Application Service Provider. Application Service Providers host software from centralized data centers, providing access over dedicated, high-speed networks or the Internet. There are several different “flavors” of the ASP model. The iSalus healthcare solutions are truly web-based, delivered over the Internet.
Why utilize an ASP instead of installing the software in my office?
ASP’s can minimize the risks, costs and complexities of implementing new software. They allow medical practices and medical billers to focus on their core competency of providing patient care and claim reimbursement, rather than spending time and money on purchasing and maintaining hardware, software, databases, and networks.
Why web-based?
Web-based ASP’s, like iSalus healthcare’s solutions, radically simplify software ownership and maintenance. The iSalus healthcare solutions do not require any specialized hardware or software (see requirements), utilizing the most common and cost effective components in the market today. In addition, the only "networking" requirement is that you have a broadband internet connection. Other benefits include:
  • Allows the smallest and most resource constrained organization access to leading edge technology
  • Minimal up-front costs
  • Scalability ensured
  • Extract yourself from “non-core” activities
  • HIPAA Compliant security provided
  • Data backup automated
  • 24x7 access from anywhere: office, home, clinic, hospital, etc...
What type of hardware do I need to run the iSalus healthcare solutions?
There’s a good chance you already have the infrastructure in place to run our products. If not, the requirements are minimal compared to a traditional client server windows application or an ASP running on terminal services. See the requirements page for details.
Who owns my data?
iSalus healthcare is a steward of your data. Ownership of the data entered into the iSALUS healthcare system resides with the client. If at any time you require a copy of your raw account data, it will be provided to you.
Is my data backed up?
iSalus healthcare has automated backup procedures in place. In addition, redundant database servers are in place to add another layer of confidence.
Are the iSalus healthcare solutions HIPAA compliant?
The iSalus healthcare solutions are “HIPAA Ready”. We use the term HIPAA Ready instead of Compliant because the ultimate determination of compliance resides with how the system is implemented and used in your practice. Please see our HIPAA page for more information.
Why iSalus healthcare?
iSalus healthcare has been working with medical professionals like you since 2000 to develop a system that is intuitive and easy to learn. Our integrated suite of products allows you to have one system for Practice Management, Billing, and Medical Records that you can afford. We are committed to helping you increase profitability and improve the process of patient care.
Do you support ePrescribing and is there an additional cost?
Yes, OfficeEMRTM supports ePrescribing - at no additional cost. In just a matter of a few clicks, the physician can prescribe a medication, select a pharmacy, and send the prescription electronically to the pharmacy. The formulary list and the pharmacy list are maintained by iSALUS healthcareTM on a weekly basis.
Do you do drug-to-drug and drug-to-allergy checking?
Yes, OfficeEMRTM checks for drug-to-drug interactions and drug-to-allergy interactions on every script that is written. The interaction checking is designed to not interrupt the physician workflow and does not require additional clicks by the physician.
Do you have the ability to print Growth Charts?
Yes, OfficeEMRTM has the ability to capture the data printed on the growth charts. Once the data has been entered into the system, we automatically generate the growth charts. The growth charts can be viewed at the 95th percentile, 97th percentile, or both. The charts can be printed and given to the patient’s parents.
Do you support electronic lab results?
Yes, OfficeEMRTM has the capability to import lab results into a patient record. A requisition and label can be printed from the OfficeEMRTM system and sent with the lab specimen, upon completion of the lab, the results are electronically imported into the patient record. The practice will be notified when results are received. Results can be reviewed, signed-off, forwarded to another user, and printed.
What if you do not have any templates for my specialty?
Because of the highly configurable nature of OfficeEMRTM, iSALUSTM staff will work with your physician(s) to create templates that capture the data needed.
How long will it take to become efficient on OfficeEMRTM?
As with anything, practice makes perfect, however most users are able to comfortably navigate through the system after the initial training sessions. Individuals learn at varying speeds and openness to the effort greatly expedites the efficient usage of the solution.
Can I store x-rays in the system?
Yes, with Document Management you can import or scan any image, including x-rays, into the system. We support all binary file types (.doc, .xls, .dic, .bmp, .jpg, .gif, .pdf, etc.). The x-rays can be attached to a patient’s treatment plan, exam, or progress note for quick retrieval.
Can I access my patient records from the hospital?
Yes, you can access your patient’s records anywhere you have internet access. To access your patient’s records, simply login by going to www.officemd.net.
What type of support will I receive?
24x7x365.